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Luis was great from the time he started to finish! Very knowledgeable and understanding of the situation. Thanks for great service.
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Landen is an outstanding technician, excellent worker and works well with the customer
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Campbell is personable, respectful, and trustworthy to have come in the house and perform his job. I’d choose his to be my technician every time!
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My service appointment experience was very good. I highly recommend this company to others.
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I can’t say enough about Jackson & Sons… they delivered on every level.
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This is a rental property. I was not able to meet Landen in person however, very thankful for the pictures and report. I'm 3.5 hours away from this property and it gave me peace of mind with the pictures and report. THANK YOU THANK YOU THANK YOU. I deal with a lot of stress and y'all make it very easy and no stress. This company has been worth every penny. I know y'all were more expensive when we had the new HVAC installed but you get what you pay for. Thank you again. We will continue using your services for our HVAC needs
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Overall Experience
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Overall Experience
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AHU#2 for the back of gym. System appears to be around 20 years old. Tech confirmed 3 phase 480 volt blower motor is shorted to ground. See picture. Tech confirmed model and serial number of AHU. Got pics of motor data tag and AHU data tag. Visually inspected outdoor unit. System has standing R22 pressure. Three pole compressor contactor is visibly burnt and pitted. Due to age of system, cost of blower, EPA phase out of R22, and possibility of further required repairs, tech recommends system replacement. Repairs would require ordering a 3 pole line voltage contactor and belt driven motor. Tech recommends having two techs on scissor lift due to weight of motor and height off the ground. No charge for follow up on CMA. System is down.
Tech performed esa, washed and serviced unit Found no challenges at todays visit Customer extended esa
PERFORMED CMA FULL SERVICE ON 21 PACKAGE HEAT PUMP SYSTEMS AND 10 SPLIT SYSTEMS. SPLIT SYSTEM #1 FAN CAPACITOR RATED FOR 7.5mf TESTED WEAK AT 1.37mf. CAPACITOR DUE FOR FAILURE. RECOMMEND REPLACEMENT OF CAPACITOR. WITH A MEMBER SAVINGS OF $35.97 REPLACEMENT OF FAN CAPACITOR FOR SPLIT SYSTEM #1 WOULD BE $217.59. SPLIT SYSTEM #2 FAN CAPACITOR RATED FOR 7.5mf TESTED WEAK AT 6.57mf. CAPACITOR DUE FOR FAILURE. RECOMMEND REPLACEMENT OF CAPACITOR. WITH A MEMBER SAVINGS OF $35.97, REPLACEMENT OF FAN CAPACITOR FOR SPLIT SYSTEM #2 WOULD BE $217.59. SERVICING SPLIT SYSTEM #2 TECH TURNED AIR HANDLER ON COOL MODE AT THERMOSTAT TO TAKE CHECKS AND ENSURE SYSTEM IS RUNNING PROPERLY, EVAPORATOR COIL LINES GOT COOL BUT BLOWER MOTOR DID NOT START, TECH CHECKED DISCONNECT BOX AND FOUND BREAKER TRIPPED. WHEN TECH TURN BREAKER TO ON POSITION TECH NOTICED SPARKS COMING FROM BLOWER SECTION OF AIR HANDLER, SPLIT SYSTEM #2 WILL NEED FURTHER DIAGNOSTIC TESTING. WILL HAVE A TECH COME OUT AND FURTHER DIAGNOSE SPL
Tech performed ptu on 2 carrier split systems, washed and serviced both systems Tech found no issues at todays visit Tech recommended ez trap to both systems for proper maintenance on drain lines, customer declined today Customer invested in 2 system esa
Tech recovered refrigerant charge and flowed nitrogen while brazing in new compressor and biflow filter drier. Added Acid Away to new compressor. Pictures of data tags on ServiceTitan. Put warranty label on original compressor. System passed nitrogen pressure test and standing vacuum test. Tech recharged system with 6 lbs 12 oz of new R410a. Tested system without issue. Tech collected for repairs. Tech again highly recommended having system cleaned on ESA preventive maintenance. Outdoor unit is very dirty. Also recommend keeping the dog from chewing on the line voltage conduit to outdoor unit, for dog’s safety. Taped up chew marks. Customer will call back if they want system serviced.
FOUND SYSTEM INTERMITTENTLY ONLY ABLE TO LIGHT 1ST BURNER DUE TO HEAVY RUST/CORROSION. CYCLED IN COOLING WITH NO CHALLENGES. NEED TO ORDER AND REPLACE (3) INSHOT BURNERS. INVESTED IN ESA (2) SYSTEMS. SCHEDULE 1ST VISIT WITH REPAIRS IF POSSIBLE.
mullenk09@gmail.com Tech performed ptu on 2 trane split systems, washed and serviced units Recommend updating condensate drain lines with ez traps, customer declined Tech collected $422.73 by check for 2 system Ptu Recommend maintenance plan, customer just wanted to pay for todays visit
Tech performed esa, washed and serviced unut Unit is working properly tech found no challenges
Tech returned to check system operation. Checked for leaks in attic. Tech found no leaks throughout system, monitored pressures in heat and cool mode. Pressures are within spec. Delta t is within spec, system is operating properly.
Tech performed esa, washed and serviced unit Customer extended psa
Performed ESA, homeowner extended PSA. Tech replaced outdated EZ trap with new one and installed a hard start kit to improve the life of the compressor.
Lanham1697@gmail.com Thermostat was reading 63 upon arrival, Tech checked for proper cooling operation. Airflow for 2 rooms (master and the first room on the right). Ductwork checked good, no damaged ducts or collapsed. Tech did adjust certain dampers to compare differences and appeared to have improved some on both rooms by some. Costumer stated that Trees were cut down which were providing shade to a good section of the home. Rooms are closed majority of the time. Airflow balancing/adjustment may be needed if the challenge persists. System has a proper delta T(temperature difference) in cooling. Costumer also invested in MPA (monthly premium agreement). An estimate for a plasma ionization device was also sent, (improves indoor air quality and helps with allergies).
Tech found contactor was burnt up tech ohmed out the compressor and found 1 leg was melted and on the compressor was pitted. Tech leak searched the air handler found leak in evaporator coil tech spoke with homeowner and informed him of findings. Tenants paid for house call and they want quote on new system.